Supplier Relationship Manager

On behalf of our client in the Banking Sector, PROCOM is looking for a Supplier Relationship Manager

Supplier Relationship Manager – Job Description

  • Provides input to vendor management policy and procedures
  • Participates in initiatives as a subject matter expert for an aspect(s) of vendor arrangement or business process.
  • Provides specialized support to investigate and resolve complex issues as escalated by end-users or assigned by management
  • Supports management and implementation of documentation / process controls / knowledge assets required for the program operations
  • Coordinates budgets and reporting to track actual results vs budget
  • Prepares financial reconciliations and attestation certificates as required
  • Educates and cross trains other team members as required
  • Supports the development and promotion of a business/group vendor management program solution
  • Develops solutions and makes recommendations based on an understanding of the business strategy and stakeholder needs
  • Provides advice and guidance to assigned business/group on implementation of supplier arrangements.
  • Participates in the relationship management between internal business/group partners and suppliers/service providers
  • Supports the management of the vendor program, including developing program components, promoting the program, and ensuring the execution of all program components and product(s)/service(s) are delivered according to the contractual service level agreement (SLA), technical service agreement (TSA) or business partner agreement (BPA), in compliance with standards
  • Monitors and tracks supplier performance and addresses any issues
  • Executes work to deliver timely, accurate, and efficient service for routine & non-routine transactions related to the program execution
  • Builds effective relationships with internal/external stakeholders
  • Ensures alignment between stakeholders
  • Breaks down strategic problems, and analyses data and information to provide program insights and recommendations
  • Designs and produces regular and ad-hoc reports, and dashboards
  • Focus is primarily on business/group within bank; may have broader, enterprise-wide focus
  • Exercises judgment to identify, diagnose, and solve problems within given rules
  • Works independently on a range of complex tasks, which may include unique situations
  • Broader work or accountabilities may be assigned as needed

Supplier Relationship Manager – Mandatory Skills

  • 4 - 6 years of relevant experience and post-secondary degree in related field of study or an equivalent combination of education and experience
  • Knowledge and experience in supporting vendor programs - In-depth
  • Technical proficiency gained through education and/or business experience (this role supports technology and operations)
  • Verbal & written communication skills - In-depth
  • Collaboration & team skills - In-depth
  • Analytical and problem-solving skills - In-depth
  • Influence skills - In-depth
  • Data driven decision making - In-depth
  • Influence skills and stakeholder management - in depth
  • Ability to negotiate and conflict management skills

Supplier Relationship Manager – Nice to Have Skills

  • Project management experience an asset
  • Wealth Management/FI experience preferred

Supplier Relationship Manager - Assignment Start Date

ASAP – 16 months to start

Supplier Relationship Manager - Assignment Location

Toronto, ON – Work Hybrid



Location Toronto
Field Middle Management
Time Full-time
Date 30 April 2022
Company name Procom (agency) Visit company page
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