fbpx
Articles header

What to do if you have a problem with your airline

03 Dec 2016

Between last-minute packing, security and making your way through crowded airports, flying can at times be an unpleasant and stressful experience. But did you know that if you have any problems with your air travel experience, like a delayed flight or lost luggage, there's somewhere you can turn to for help?

Anyone who is flying to, from and within Canada can file a complaint with the Canadian Transportation Agency — even if you're not Canadian. Flight delay or cancellation? Delayed or lost baggage? Bumped from your flight? These are some of the problems the Agency's free and impartial complaint service can help you resolve.

Once the Agency receives your complaint, it will work with you and the airline to solve the problem through facilitation — a fast and easy informal resolution process. Most complaints are resolved this way, but if it doesn't work you can try mediation, where a neutral and impartial mediator will assist you and the airline in reaching a settlement.

When these less formal processes don't do the trick, the Agency can also adjudicate, which is a much more formal and court-like process. Adjudication can also be used when you feel that the airline's terms and conditions (tariff) are unclear, unjust, unreasonable, or discriminatory.

The next time you run into trouble when flying, you can easily submit a complaint online at cta.gc.ca/air-travel-complaints, by email at This email address is being protected from spambots. You need JavaScript enabled to view it., or by calling 1-888-222-2592. Remember that filing your complaint swiftly can lead to a quicker solution.

www.newscanada.com

Comments powered by CComment

Search Site

Latest Articles

Nov 22, 2020

Keeping arts & culture alive during the pandemic

in Arts by Meres J. Weche
Born in Kingston, Jamaica and currently based in Ajax, Ontario, social… Read more >>
Oct 05, 2020

Dance for the people

in Arts by Meres J. Weche
Broadway tap dance performer Lisa La Touche talks about her Fall for Dance… Read more >>
Sep 26, 2020

The legacy of TIFF's Planet Africa, 25 years on

in Movies by Meres J. Weche
One of the highlights of the recently wrapped-up Toronto International Film… Read more >>
Sep 19, 2020

Ava DuVernay virtually walking into TIFF as the victor

in Movies by Meres J. Weche
Filmmaker Ava DuVernay speaks to TIFF's Cameron Bailey about social justice,… Read more >>
Sep 12, 2020

Halle Berry on the importance of telling our own stories

in Movies by Meres J. Weche
Actress Halle Berry speaks to CBC's Amanda Parris as part of the 2020 Toronto… Read more >>

Latest on Instagram

Featured Events

05 Feb 2021 20:00 – 22:00
This event is online
Networking

Join Our Mailing List

Advertise with us

Subscribe to podcast

Find a Job

AfroToronto.com participates in affiliate marketing programs, which means we may earn a commission if you purchase an item featured on our site. These affiliate links, along with advertisements, support us and they come to no expense for you.

Media Kit | Member Access

Privacy Policy | Cookie Policy | Terms and Conditions

Copyright © 2005-2021 Culture Shox Media. All rights reserved unless otherwise stated.